Customer Service, Surveys, Customer Feedback
Mystery shopping is a snapshot of your business through your customers eyes. We look at your customer touch points devise a questionnaire based around them and then choose an anonymous customer to use your business as a normal customer would. You receive a full report with scores and feedback providing a snapshot of your customers experience and feedback that can be used to improve your products and services.
Mystery shopping can be used to look at and compare your products and services to those of your competitors so you can determine your uniqueness and focus on these aspects in your marketing and sales.
, Customer Service
, Mystery Shopper
, Mystery Shopping
, Secret Shopper
, Training Needs Analysis