Customer Experience Guide
Customer Service, Workshops, Training Needs Analysis
Our unique customer experience guide gives you the practical know how to imporve your business and create great customer experiences everytime. It is a step by step DIY guide that you can purchase or receive free when you book a 12 month program with us.
The guide will teach you such things as
Creating consistency across all your customer touch points
Create a customer service mission and vision to drive your business performance
How to create Ambassadors for your business that spread word of mouth for you
How to engage employees, motivate and empower them to work towards customer service excellence
How to create an innovation taskforce that creates a culture of customer experience excellence
And much more.
, Customer Service
, Cycle of Service
, Rewards and Recognition Programs
, Training Needs Analysis