No matter where you are, who you are or what you do, there is a 99.99% probability that you have to interact with digital technology of some sort. The trouble with that is that the moment you have to use the technology for your vocation, then you start to have problems. Have you noticed that the moment you need to rely on the technology it fails? Waiting for that important email, printing that business critical tender, accessing that important report for your sales team or even bidding on eBay. Pop there it goes – email server crashes, Printer runs out of toner, web sites stop refreshing correctly or the ISP just fails. On top of that these problems cost you money – the soft costs of complaining and sitting around waiting for solutions and the hard costs of technical staff and contractors to fix the problem.