About Recolitus Managed Network Services Pty Ltd
In today's fast-paced business environment, every company needs a trusted IT partner with the resources and expertise to deliver consistent results. Most of our clients are Medical & Healthcare (GP, Specialist and Allied Health).
Our goal at Recolitus Managed Network Services (RMNS) is to provide IT support that produces three primary outcomes:
- A network infrastructure that runs efficiently and seamlessly.
- Valuable time back allowing your employees to focus on their core responsibilities.
- Improved technology decisions by leveraging Recolitus proven best practices.
We offer a comprehensive array of IT Services – including Managed Services, end-user remote support, technology consulting, online backup and disaster recovery planning – that are tailored to specific industry requirements.
Our company serves mainly managed clients and some unmana
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This document is designed to give you a brief overview of a RMNS SLA. For the complete documentation and for further information, e-mail your contact details to or call 1300 648 889 and your tailored SLA can be discussed with you.
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World Class IT Consulting for Small-to-Medium Size Business. With nearly a decade of hands-on experience as one of the leading outsourced IT providers, RMNS knows exactly what IT solutions modest size companies need to stay ahead. IT Protection • IT Productivity • IT Planning • IT Relevance To help your business maintain stability and keep moving forward, the IT Consultants at RMNS provide comprehensive, real world insight.
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Tier 1 - End User Support Spyware / Virus
Common Workstation Applications
Mobile device issues
Workstation Disk Cleanup & Error Resolution
Printer Issues Tier 2 - Network and Server Support Exchange
Routers and Firewalls
Backups
Network Infrastructure
Domain Controllers
Remote Access
Mobile Devices Tier 3 - Specialist Support Linux / Unix
Cisco
Blackberry / PDA
Goodlink
UPS/Power Issues
Server Down or Disk Error
Advanced Networking Infra
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Recolitus Managed Network Services (RMNS) is well aware that your server data is the cornerstone of your business. We also understand that catastrophes ranging from hardware failure to storms, fires, or floods can strike at any time. To protect your most valuable business asset, RMNS has developed a comprehensive suite of Online Data Vaulting solutions that safeguard your data and help ensure your business security. Server data requires special consideration. The nature, volum
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Technical Services Managers – responsible for overall technical quality of service on your behalf at all levels. Primary Engineer – knows your business, knows you needs, becomes a familiar face around your company. Secondary Engineer – supports primary engineering, so you are never without the technical assistance you need. Engineering Team –a small group of engineers with diverse skill sets who meet regularly to review your IT results and future needs. Account Manager – your ulti
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RMNS-Protect Features: Anti-virus
Anti-spam
Anti-spyware
Automated patching
Complete network monitoring (all desktops/laptops, servers and edge devices)
Enhanced business function monitoring for email and backups
Remote remediation of server and desktop issues
Unlimited or usage-based end-user support
Emergency onsite support
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