Delacon

Australia's #1 Call Tracking Solution Delacon Solutions Centre: Your business, our solutions We can customise a telephony solution for you today. Call us for a free consultation. Traditional Capabilities All of our packages can provide the following functionalists: • Full call routing – we can route call by either state or postcode • Call splaying – split calls proportionally among your outlets or sales teams depending on the volume that they can handle • Overflow Management – if calls aren’t answered in a certain time they can be routed to alternative numbers to ensure you don’t miss important calls • Number routing – special numbers such as key clients and premium clients can be routed to specific numbers as required. Additional Capabilities • Interactive Voice Response (IVR) - We can add an IVR menu to make sure that your calls go the right person every time. We have both touch tone and speech recognition versions available. A well designed IVR can drastically improve